About Me
My Background
From a young age, I’ve always had a sense of motivation and passion driving me forward. Whether it’s exploring unique opportunities, learning additional skills, or meeting new people, I bring these values to every experience throughout my life on a personal and professional level. To learn more about me, keep exploring my site or reach out directly.
Abhishek Sharma
Hi Welcome to My page , lets explore about me !!!!!
I’m thrilled you’re here. Please take a moment to explore my site, where you’ll find details on my background, experience, skills and more. To learn more or connect on an opportunity, don’t hesitate to reach out.
Professional Experience
Background & Expertise
IT INFRASTRUCTURE & OPERATIONS HEAD
JUN 2022-Till Now
Uflex is one of India's largest multinational flexible packaging companies.
1. New Project Infrastructure i.e Green Filed plant for Dharwad, Panipat, Expectation of Sanand
liquid Packaging Plants.
2. Designing New DATA CENTER FOR UFLEX FILM Division for domestic and international location.
3. Migration of Oracle ERP platform (Solaris to REHL Linux ) & upgrading the data base from 11g to
19 c.
4. Building up the new IT framework of ITSM with ITIL best practices.
5. Supporting into fulfilling ITFR and ITGC compliance for DC
Business Process strategy Advisor
OCT 2021 - JUN 2022
Managing the most valuable Client for FMS who is the No 1 manufacture for Scooters and Motorcycle "HONDA SCOOTERS AND MOTROCYCLE INDIA LTD"
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Regulate and rearrange the ICT setup containing the call centre.
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Lead all projects through aggressive project governance processes; developing relationships with business stakeholders and leadership teams across departments.
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Coordinate with support partners, suppliers & service providers to ensure that the IT Infrastructure provides enough resources to deliver the desired level of business performance.
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Align ICT strategy with Business requirements and End User strategy for Support and IT Budgeting.
June 2014 - 1st Oct 2021
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Manage the entire ICT Infra Management & (PAN INDIA End User Support) based at Gr. Noida Tractor Plant.
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Manage the entire ICT Infra Management & (PAN INDIA End User Support) based at Gr. Noida Tractor Plant.
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We have more than 2500 employees and manage the EUS.
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Connecting with Businesses regarding their requirements. Discussion with partners about the solution and
freezing the solution and preparing the BOM for the project startups -
Manage the set-up of 70 acres greenfield project for IT infra & IT Security in Pune. Plant. Led Green Field Project for Crop Solution Equipment plant at Chakan Pune.
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Adhere to the ITIL practice by the IT support team in coordination with the APAC ICT team for closure of the assigned activity
Nov 2012- June 2014
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Major Incident Manager (Critical Incident Manager) Project SAS (Scandinavian Airlines System).
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Responsible for handling Incident Management Process, monitoring Incident priorities and ensuring them are completed within defined SLA.
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Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization.
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Activating the Outage Messages on the IVR and SCIS or other Support Tools.
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Preparation of Chronology for the incident to improve service facilitation.
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Responsible for assigned incidents and own until a satisfactory conclusion is reached. Providing inputs to the Problem Management Team based on trend identification of recurring incidents.
Dec 2010- Oct 2012
Managed Data Center operations with full accountability
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Data Center Management
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Monitoring the Health and availability of the servers and network environment with the help of the HP OVO monitoring tool which was integrated with BMC Remedy 7
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Knowledge transfer & creating the Run Books.
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Managed Data Center operations with full accountability a 24 *7.
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5 Member team for Linux, Unix, Network , Storage, and Wintel is reporting.
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Change Management—Responsible for Tracking all the changes for the server deployments in the production and development environment.
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Incident Management—Track the Incidents & ensure the SLA is achieved.
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Vendor management (coordinating with Vendors for replacement of hardware at the time of failures, opening requests on the basis of requirements of relevant teams and keeping a track of it ).
Sep 2008 – Jul 2010
Process Associate for Managed Support Service Desk for DuPont
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Offline Support Rep. from Sep 2008 – Jul 2010
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Recognized with Various R & R awards and also got the tag of “Terminator".
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Worked as a Process Auditor handled applications, for DuPont, USA and Canada on behalf of Dell India
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OS troubleshooting involving the effective use of the clean-boot process to eradicate problems like Windows registry corruption and Blue-Screen errors
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Rectifying issues related to Internet Explorer, which involved such complicacies as TCP/IP stack's soft/hard rebuild.
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Handled Application, email and Engg. Software, SAP
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Also managed the Quality process for the team.
Education
My Studies
ITILv3 Foundation in IT Service Management
2013
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization.
2008
Bachelor Of Computer Application
B.C.A. is a contemporary course in the field of Computer Applications. The field of B.C.A. lets students design, develop and use computer applications. Application implies amalgamation of an operating system (which runs a computer), a utility (which performs maintenance or general-purpose chores) and a programming language (with which computer programs are created). The B.C.A. course enables graduates to develop documents, projects, presentations, design websites and demonstrate skills in running software programs.
The course is especially designed for students who wish to shine in the field of Computers and Information Technology
CCNA
(CISCO Certified Network Associate )
2008
The Cisco exams have changed several times in response to the changing IT trends. In 2020, Cisco announced an update to its certification program that "Consolidated and updated associate level training and certification."[2] Cisco has consolidated the previous different types of Cisco-Certified Network Associate with a general CCNA certification.[3]
The content of the exams is proprietary.[4] Cisco and its learning partners offer a variety of different training methods,[5] including books published by Cisco Press, and online and classroom courses available under the title "Interconnecting Cisco Network Devices".
DOEACC A Level 3 Paper
2003
Department of Electronics and Accreditation of Computer Classes .
A’ level course of NIELIT Scheme is equivalent to Advanced Diploma in Computer Applications. Students can acquire this qualification by undergoing this course and passing the examination conducted by the NIELIT. After completion of A level course students can further enroll in ‘B’ level course of NIELIT Scheme ‘A’ Level Course consists of ten theory modules (nine compulsory modules and one elective module) and one project.
My Skill Set
What I Do
IT Infrastructure Management
Infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness.
Infrastructure management is sometimes divided into categories of systems management, network management, and storage management. Infrastructure management products are used from a number of vendors including Hewlett-Packard, IBM, Dell EMC and Microsoft.
ICT Infra Operation Management
The purpose of IT infrastructure management is to provide structure and control of the functions responsible for diverse technical operations which generally involve hardware, software, and networking in both physical and virtual environments. The main goal is to minimize downtime and maintain business productivity.
SLA Management
SLA management is the ongoing process of ensuring all provided services and processes—including the underlying contracts—are in alignment with the agreed-upon service level targets stipulated by the contract
Incident Management
Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence. If not managed, an incident can escalate into an emergency, crisis or a disaster.
Team Management
Team management is the ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
Data Center Management
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center This includes Business service management and planning for the future.
Change Management
Change management is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change
Quote
Theodore Roosevelt
"Believe you can and you're halfway there"